Table of Contents
Call basics
Answer call
How to answer or receive a call
To answer an incoming call, follow these steps:
- An incoming call will display on the screen.
- Tap Answer.
Block incoming calls
How to block incoming calls
To block incoming calls, follow these steps:
- From the Home screen, tap the blue Contacts icon.
- Tap the contact that you want to block.
- Tap the Menu key.
- Tap Edit.
- Scroll down and tap the check box next to Send straight to voicemail.
- Tap Save.
Dial
How to make or dial an outgoing call
To make a call, follow these steps:
Using the keypad
- From the Home screen, tap the green Phone icon.
- Enter the number.
- Tap the green Phone icon to call.
Using the phone book
- From the Home screen, tap the blue Contacts icons.
- Tap the contact you want to call.
- Tap the Phone icon to initiate the call.
Using speed dial
- From the Home screen, tap the green Phone icon.
- Touch and hold the speed dial number of the contact you want to call.
End call
How to end, hang up, or disconnect a call
To end a call, follow these steps:
- While on a call, tap End call.
Hold call
How to put a call on hold and return to it
To put a call on hold and return to it, follow these steps:
To hold
- While on a call, tap the Menu key.
- Tap Hold.
To return
- While on hold, tap Resume.
Mute call
How to turn on or turn off mute
To turn on or turn off mute during a call, follow these steps:
To mute
- While on a call, tap Mute. A green bar appears under Mute.
To unmute
- While muted, tap Mute. The green bar under Mute turns gray.
Mute incoming ring
How to mute the ringtone or an incoming call
To immediately mute an incoming call's ring, follow these steps:
- To mute the ringtone for an incoming call, press the Volume key on the right side of the phone.
Speakerphone
How to use, turn on, or turn off the speakerphone
To turn on or turn off the speakerphone, follow these steps:
- While on a call, tap Speaker. A green bar appears under Speaker when speakerphone is active.
Caller ID
Incoming ID
How incoming caller ID works and how to turn it on
How incoming caller ID works:
Incoming caller ID shows information about incoming calls on the display screen. It automatically shows the caller's name and phone number if it is in the phone book. When the information is not in the phone book, it only displays the caller's number.
Outgoing ID - Enable
How to turn on or enable outgoing caller ID
To enable outgoing caller ID so people you call can see your number, follow these steps:
- From the Home screen, tap the Menu key.
- Tap Call settings.
- Scroll down and tap Additional settings.
- Tap Caller ID.
- Tap Show number.
Outgoing ID - Restrict
How to restrict, turn off, or disable outgoing caller ID
To restrict outgoing caller ID so people you call cannot see your number, follow these steps:
- From the Home screen, tap the Menu key.
- Tap Call settings.
- Scroll down and tap Additional settings.
- Tap Caller ID.
- Tap Hide number.
Picture ID - Set
How to add or set up picture caller ID for specific callers on incoming calls
To assign a picture to a contact, follow these steps:
Note: You can assign picture ID to contacts stored in the phone book, but not to those stored on the SIM card.
- From the Home screen, tap the blue Contacts icon.
- Tap the contact that you want to change.
- Tap the Menu key.
- Tap Edit.
- Tap the Menu key.
- Tap Add photo.
- Tap one of the following:
- Take photo:
- Frame the subject.
- Tap the Shutter icon to capture the picture.
- Tap Done.
- Touch and slide the box to the desired position.
- Touch and drag the box boundary to adjust the size.
- Tap Save.
- Tap Save again.
- Use existing photo:
- Locate and tap the desired picture.
- Touch and slide the box to the desired position.
- Touch and drag the box boundary to adjust the size.
- Tap Save.
- Tap Save again.
- Take photo:
- Tap Save.
Ringer ID - Set (Android 2.1)
How to add or set up ringer caller ID for specific callers on incoming calls
To assign a ringer to a contact, follow these steps:
Note: You can assign ringer ID to contacts stored in the phone book, but not to those stored on the SIM card.
- From the Home screen, tap the blue Contacts icon.
- Tap the contact that you want to change.
- Tap the Menu key.
- Tap Edit.
- Scroll down and tap Additional info.
- Scroll down and tap No ringtone specified.
- Tap the desired ringtone.
- Tap OK.
- Tap Save.
Ringer ID - Set (Android 2.2)
How to add or set up ringer caller ID for specific callers on incoming calls
To assign a ringer to a contact, follow these steps:
Note: You can assign ringer ID to contacts stored in the phone book, but not to those stored on the SIM card.
- From the Home screen, tap the blue Contacts icon.
- Tap the contact that you want to change.
- Tap the Menu key.
- Tap Edit.
- Scroll down and tap Additional info.
- Scroll down and tap ringtone.
- Tap the desired ringtone.
- Tap OK.
- Tap Save.
Call forwarding
Cancel call forwarding
How to cancel or turn off all call forwarding
To turn off or cancel all call forwarding (including voicemail forwarding), follow these steps:
Note: See How to turn on call forwarding to voicemail for additional information.
- From the Home screen, tap the Menu key.
- Tap Settings.
- Tap Call settings.
- Tap Call forwarding.
- Tap Always forward.
- Tap Disable.
Forward all calls (unconditional forwarding)
How to set or activate unconditional call forwarding to forward all calls
To activate unconditional call forwarding, follow these steps:
Note: Call Forwarding Unconditional (CFU) immediately forwards all calls to another phone number without allowing the phone to ring.
- From the Home screen, tap the Menu key.
- Tap Settings.
- Tap Call settings.
- Tap Call forwarding.
- Tap Always forward.
- Enter the phone number you want to forward to, or tap the Silhouette icon to select a number from your contact list.
Note: The number for voicemail forwarding is +18056377243. - Tap Enable.
Forward some calls (conditional forwarding)
How to set or activate conditional call forwarding (no reply, busy, unavailable) and seconds to delay
To activate conditional call forwarding, follow these steps:
Note: Call Forwarding Conditional (CFC) forwards incoming calls to another phone number if you do not or cannot answer them.
- From the Home screen, tap the Menu key.
- Tap Settings.
- Tap Call settings.
- Tap Call forwarding.
- Tap a forwarding option:
- Forward when busy
- Forward when unanswered
- Forward when unreachable
- Enter the phone number you want to forward to, or tap the Silhouette icon to select a number from your contact list.
Note: The number for voice mail forwarding is +18056377243. - Tap Update.
Forward calls to voicemail (conditional forwarding)
How to turn on call forwarding to voicemail
To turn on voicemail forwarding, follow these steps:
Note: Voicemail forwarding forwards incoming calls to your voicemail so that callers can leave a message.
- From the Home screen, tap the Menu key.
- Tap Settings.
- Tap Call settings.
- Tap Call forwarding.
- Tap a forwarding option:
- Forward when busy
- Forward when unanswered
- Forward when unreachable
- Enter +18056377243.
- Tap Update.
Call settings
DTMF tones
How to turn on or turn off DTMF tones (tap tones)
DTMF tones are on by default. You cannot turn off DTMF tones.
Note: Your phone can send a number to the network as dual tone multi-frequency (DTMF) tones. DTMF tones are used to communicate with automated systems that require you to type a number such as a code, password, or credit card number.
Fixed dialing
How to disable fixed dialing
T-Mobile does not support fixed dialing. To disable fixed dialing if you have enabled it, follow these steps:
- From the Home screen, tap the Menu key.
- Tap Settings.
- Tap Call settings.
- Tap Fixed dialing number.
- Tap FDN enabled.
- Enter the PIN2 code. The default code is 5678.
- Tap OK.
Phone line selection
How to change phone line selection
Phone line selection is not supported
Volume - Call
How to adjust or change the phone volume
To raise or lower the volume of the earpiece, press the Volume keys on the side of the phone while on a call.
Volume - Ring (Android 2.1)
How to adjust or change the ringtone volume
To raise or lower the ringtone volume, follow these steps:
From the Home screen, press the Volume key up or down to adjust.
OR
- From the Home screen, tap the Menu key.
- Tap Settings.
- Tap Sound & display.
- Tap Ringer volume.
- Touch and slide the ringer volume to the desired volume level.
Volume - Ring (Android 2.2)
How to adjust or change the ringtone volume
To raise or lower the ringtone volume, follow these steps:
From the Home screen, press the Volume key up or down to adjust.
OR
- From the Home screen, tap the Menu key.
- Tap Settings.
- Tap Sound.
- Tap volume.
- Touch and drag the ringer volume to the desired volume level.
Call timer
Reset timer
How to reset or clear call timers
To reset call timers, follow these steps:
Note: Call timers approximate the time you have used on phone calls Call timers do not accurately show how much time T-Mobile bills. T-Mobile charges for connected calls and rounds up to the nearest minute. Call timers count all calls regardless if they connect and count in seconds.
- From the Home screen, tap the Phone icon.
- Tap the Recent tab.
- Tap the drop-down Arrow below the tabs.
- Tap one of the following:
- All calls
- Missed calls
- Received calls
- Outgoing calls
- Tap the Menu key.
- Tap Clear List.
View timer
How to view call timers to see the duration of calls on the phone
To view call timers, follow these steps:
Note: Call timers approximate the time you have used on phone calls. Call timers do not accurately show how much time T-Mobile bills. T-Mobile charges for connected calls and rounds up to the nearest minute. Call timers count all calls regardless if they connect and count in seconds.
- From the Home screen, tap the Phone icon.
- Tap the Recent tab.
- Tap the drop-down Arrow below the tabs.
- Tap the following to view call duration for each call:
- All calls
- Missed calls
- Received calls
Call waiting
Turn on / off
How to turn on or turn off call waiting
To turn on or turn off call waiting, follow these steps:
- From the Home screen, tap the Menu key.
- Tap Settings.
- Tap Call settings.
- Scroll down and tap Additional settings.
- Tap the Call waiting check box to select (turn on) or clear (turn off).
Use
How to use call waiting to answer or reject an incoming call
To use call waiting when you hear the tone alerting you to a new incoming call, follow these steps:
- Tap Answer to answer the new call and place the original call on hold.
- To switch between calls, tap Switch calls.
- To join the two calls, tap the Menu key and tap Join.
Conference calling
Have private conversation
How to have a private conversation with one person while on a conference call or in a three-way call
To have a private conversation, follow these steps:
- Tap the party whom you want to speak privately with.
- Tap Switch calls to speak privately with the other party.
Start conference call (Android 2.1)
How to make a conference call or use three-way calling
Place the first call before using call conferencing. To add additional callers to the conference, follow these steps:
- While on a call, tap Add call.
- Enter the phone number or tap the Contacts tab to select a contact.
- Tap the green Phone icon to call.
- Tap the Menu key.
- Tap Join.
Start conference call (Android 2.2)
How to make a conference call or use three-way calling
Place the first call before using call conferencing. To add additional callers to the conference, follow these steps:
- While on a call, tap Add call.
- Enter the phone number or tap the Contacts tab to select a contact.
- Tap the green Phone icon to call.
- Tap Merge.
Voice commands
Assign a voice name to a contact
How to set up or add voice-activated dialing to an existing contact
We sorry, but this feature is not available on your device, but voice commands allows you to say the name of an entered contact and then dials the number.
Dial using voice name (Android 2.2)
To use voice-activated dialing to call a contact, follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Voice Commands.
- Say the name of the contact you wish to call.
Voicemail
Call voicemail
How to call voicemail
To retrieve voicemail messages, follow these steps:
- From the Home screen, tap the green Phone icon.
- Touch and hold 1 to access voicemail.
To retrieve new voicemail from the Notification Screen, follow these steps:
- From the Home screen, touch and drag the Status Bar down.
- Tap the New Voicemail icon to initiate the call to voicemail.
Set voicemail number
How to add, enter, or change the voicemail number
We’re sorry, but this feature is not supported.
Visual Voicemail – access
How to access Visual Voicemail
To access Visual Voicemail, follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Voicemail.
Visual Voicemail – change greeting
How to change the Visual Voicemail greeting
To change the Visual Voicemail greeting, follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Visual Voicemail.
- Tap the Menu key.
- Tap Voicemail settings.
- Tap Record greeting.
- Tap the blue circle Record icon.
- Record your greeting.
- Tap the circle Stop icon when finished.
- Tap the PlayArrow icon to review your recording.
- Tap Next.
- Enter text to name your greeting.
- Tap Next.
Visual Voicemail – change password
How to change the Visual Voicemail password
To change the Visual Voicemail password, follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Visual Voicemail.
- Tap the Menu key.
- Tap Settings.
- Tap Change PIN.
- Enter your current 4-digit PIN
- Default PIN is the last 4 digits of your phone number.
- Enter a new 4-digit PIN.
- Tap Save.
Visual Voicemail – delete voicemail (Android 2.1)
How to delete a Visual Voicemail message
To delete a Visual Voicemail message, follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Voicemail.
- Touch and hold the message you want to delete.
- Tap Delete.
- Tap Yes to confirm.
Visual Voicemail – delete voicemail (Android 2.2)
How to delete a Visual Voicemail message
To delete a Visual Voicemail message, follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Visual Voicemail.
- Tap the Menu key.
- Tap Delete Voicemails.
- Select the voicemail you want to delete.
- Tap Delete.
- Tap OK to confirm.
Visual Voicemail – listen to new message
How to listen to a Visual Voicemail message
To listen to a Visual Voicemail message, follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Visual Voicemail.
- Tap the message.
- Tap the Play Arrow icon to play the message.
Visual Voicemail – synchronize (Android 2.1)
How to synchronize Visual Voicemail
To manually synchronize Visual Voicemail messages (new messages are downloaded and deleted are removed), follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Voicemail.
- Tap the Menu key.
- Tap Voicemail settings.
- Tap Synchronize.
Visual Voicemail – synchronize (Android 2.2)
How to synchronize Visual Voicemail
To manually synchronize Visual Voicemail messages (new messages are downloaded and deleted are removed), follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Visual Voicemail.
- Tap the Menu key.
- Tap Voicemail settings.
- Tap Synch Now.
Visual Voicemail – turn on / turn off (Android 2.1)
How to turn on or turn off Visual Voicemail
To turn on or turn off Visual Voicemail, follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Voicemail.
- Tap the Menu key.
- Tap Voicemail settings.
- Tap Deactivate or Activate.
- Tap Yes or OK.
Visual Voicemail – turn on / turn off (Android 2.2)
How to turn on or turn off Visual Voicemail
To turn on or turn off Visual Voicemail, follow these steps:
- From the Home screen, tap the Applications icon.
- Tap Visual Voicemail.
- Tap the Menu key.
- Tap Settings.
- Tap Enable Visual Voicemail to select (turn on) or clear (turn off) the check box.
- Tap OK.
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